Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain Asian regions and remote areas. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Dunelm Lights Sales and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our lighting products (including ceiling lights, floor lamps, lamp shades, LED lights, bulbs, and outdoor/wall lighting). However, slight variations in color or design may occur due to monitor settings or product improvements.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and offer alternatives or a full refund.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including suspected fraudulent activity or pricing errors.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Taxes

Prices are listed in USD and exclude any applicable taxes or import duties. International customers may be responsible for additional charges imposed by their local customs authority.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary due to customs processing or other factors beyond our control.

4.3 Delivery Responsibilities

Once the carrier confirms delivery, the risk of loss passes to you. Please inspect packages immediately upon delivery and report any damage within 48 hours.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

• The item is unused and in original packaging
• All tags and protective materials are intact
• Proof of purchase is provided

Exceptions: For safety reasons, light bulbs and LED lights removed from original packaging cannot be returned.

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and return details
2. Wait for our RMA number and instructions (within 2 business days)
3. Securely repackage the item (double-box fragile items)
4. Ship to: Dunelm Lights Sales Returns, 1782 Ash Street, Carrollton, TX 75006 USA

5.3 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Credit card refunds may take 5-10 business days to appear on your statement.

5.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the return results from our error (wrong or defective item). International duties and taxes are non-refundable.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate, complete information when creating an account and placing orders. Notify us immediately of any changes to your contact or payment details.

6.2 Proper Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other customers’ use of the site
• Misrepresent your identity or order information

7. Limitation of Liability

Dunelm Lights Sales shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by shipping carriers, weather, or customs
• Improper installation or use of lighting products
• Minor variations in product appearance from website images

Our total liability for any claim related to your order shall not exceed the purchase price of the affected products.

8. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes shall be settled in the courts of Carrollton, Texas, USA.

9. Policy Changes

We reserve the right to modify these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or our products:

Email: [email protected]
Address: 1782 Ash Street, Carrollton, TX 75006, USA