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At Dunelm Lights Sales, we take pride in offering premium lighting solutions to design-conscious homeowners and professionals worldwide. Just as we meticulously craft our lighting collections, we’ve designed a straightforward returns process to ensure your complete satisfaction.

Designer Tip: Like pairing the perfect ceiling light with complementary wall lamps, our returns process is designed to work seamlessly with your needs.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original packaging
  • All original tags and protective materials must be intact
  • A proof of purchase is required
Important Note: For safety and hygiene reasons, we cannot accept returns on light bulbs and LED lights that have been removed from their original packaging. These items are final sale.

How to Initiate a Return or Exchange

Follow these steps to return or exchange your lighting products:

  1. Contact Us: Email our customer service team at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item using the original packaging. For fragile items like lamp shades or glass fixtures, we recommend double-boxing.
  4. Ship Your Return: Send the package to our returns center at:

    Dunelm Lights Sales Returns
    1782 Ash Street
    Carrollton, TX 75006
    USA
  5. Track Your Return: We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns, duties and taxes are non-refundable.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days
  • PayPal refunds are usually processed within 24 hours
  • You will receive an email notification when your refund has been issued

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. In your initial email, specify the replacement item you’d like
  3. We’ll process your exchange once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item (rare with our quality-controlled lighting products):

  • Contact us within 48 hours of delivery
  • Provide photos of the damage and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Use this template to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dunelm Lights Sales Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return: – Product Name: – Quantity: – Reason for return: [For exchanges only:] I would like to exchange this for: – Product Name: – Quantity: Please let me know the next steps and provide the RMA number. Best regards, [Your Full Name] [Your Contact Information]
Lighting Expert Advice: Before returning a lighting fixture, our team is happy to provide troubleshooting advice or design suggestions – sometimes a simple adjustment can transform your lighting experience.

Contact Us

For any questions about our returns policy:

Email: [email protected]
Address: 1782 Ash Street, Carrollton, TX 75006, USA

We appreciate your trust in Dunelm Lights Sales for your premium lighting needs. Our returns policy reflects our commitment to quality and customer satisfaction, just as our lighting collections reflect our passion for exceptional design.