Welcome to Dunelm Lights Sales’ FAQ section! We’ve compiled answers to the most common questions about our premium lighting products and services. Whether you’re a design-conscious homeowner or a professional interior designer, we’re here to illuminate your path to the perfect lighting solution.

Product Questions

What types of lighting products do you offer?
We specialize in a wide range of lighting solutions to brighten every corner of your space:
  • Ceiling lights for elegant overhead illumination
  • Floor lamps for stylish ambient lighting
  • Lamp shades to customize your light fixtures
  • Energy-efficient LED lights
  • Light bulbs in various styles and technologies
  • Outdoor lighting for your exterior spaces
  • Wall lights to create beautiful accent lighting
Are your LED lights energy efficient?
Absolutely! Our LED lighting collection features highly energy-efficient options that provide brilliant illumination while significantly reducing energy consumption compared to traditional lighting solutions.
Do you offer lighting solutions for commercial spaces?
While we primarily focus on residential lighting, many of our premium ceiling lights, wall lights, and LED solutions are suitable for commercial applications. Interior designers often use our products for boutique hotels, restaurants, and office spaces.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 business days after processing (1-2 days).
Free Shipping: For orders $50+ via EMS, arriving in 15-25 business days after processing.
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia. Whether you’re in Europe, North America, or elsewhere, we can deliver our lighting solutions to your doorstep.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey from our Carrollton warehouse to your home every step of the way.

Payments & Pricing

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Is there a way to get free shipping?
Yes! Orders totaling $50 or more qualify for free shipping via EMS. Pro Tip: Combine multiple items like light bulbs with your new pendant light to reach the threshold while creating a cohesive lighting design.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your lighting purchase. If you’re not happy with your item, you may initiate a return within 15 days of delivery. Please contact our customer service at [email protected] to begin the return process.
What if my lighting fixture arrives damaged?
We take great care in packaging each item, but if damage occurs during transit, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund.

Account & Customer Service

How can I contact customer service?
Our lighting experts are always happy to help! Email us at [email protected] for assistance with product selection, order status, or any other questions.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.
Still have questions? Our team at Dunelm Lights Sales is dedicated to helping you find the perfect lighting solutions. Don’t hesitate to reach out — we’re here to illuminate your path to beautiful, functional lighting for your home or project.